Returns & Exchanges

At Kojeva, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns on items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the items you wish to return to receive a unique Return Authorization Number.

• 2.
  Pack Your Products

  Securely place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.