Frequently Asked Questions
Everything you need to know about your Kojeva beauty journey.
Are Kojeva products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with clean, hypoallergenic ingredients specifically designed to be gentle yet effective on all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the productâeven if it's been openedâfor a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Kojeva is committed to ethical beauty; we never test on animals, and 100% of our product line is vegan-friendly and free from animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer subscription services?
Yes! You can subscribe to your favorite products and save 15% on every order. Choose your delivery frequency and manage or cancel your subscription at any time through your account dashboard.